has just confirmed their reservation at . Another airbnb reservation. Outstanding!

Message Content: ce1598d3-97fe-436d-a3e4-67744ad33b02
That is what it was saidThank you for sharing your experience with me, Jinchen. I’m truly sorry to hear about the inconvenience you faced due to the presence of insects. While these seasonal flies are unfortunately common in Cleveland and can enter when doors or windows are opened, I completely understand how unsettling this must have been for you.

Your comfort is extremely important to us, and I regret that this impacted your stay. I will review the situation and explore ways to address this better in the future, such as increasing measures to deter insects during high-activity periods. Thank you for bringing this to my attention, and I appreciate your understanding.

But no, there will not be a refund for seasonal flies. You made the choice to sleep in your car. No communication at all. We had other rooms. And it wasn’t the time the excuse as you are texting us past 9pm right now. If you feel this warrants less than 5 stars we understand. But no refund. Thanks.
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Check-in time will be on and the reservation shows guest(s) expected.

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We’re excited to host them!