has just confirmed their reservation at . Another airbnb reservation. Outstanding!

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That is what it was saidHi Jay,

Thank you for the apology — I appreciate your empathy.

That said, I don’t believe the fact that I didn’t contact you upon arrival justifies your refusal to offer a refund.

Expecting me — an exhausted traveler who paid for your accommodation service and arrived expecting a competent and habitable room — to reach out after midnight (clearly outside of any reasonable service hours), and to risk the uncertainty of receiving no response in order to coordinate a potential room change, is neither practical nor fair.

Therefore, I maintain that my decision to sleep in the car — made under the specific circumstances and as my only viable option — does not absolve your responsibility for having failed to provide accommodation that meets the basic standard implied by our transaction.

I would appreciate it if you could reconsider offering a full or partial refund as a remedy for this situation.

If you believe a disagreement still exists regarding the allocation of responsibility, I would be glad to let the platform step in and assess the matter through a formal report.

Thank you for your time.
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Check-in time will be on and the reservation shows guest(s) expected.

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We’re excited to host them!