Reservation Communication Policy – Period. Point. Blank.
At StayWithJay, all matters about your reservation — check-in/check-out, refunds, early/late access, amenities, or permissions — must be handled only through your guest portal or the booking platform’s messaging system.
Our hosts and team members may gladly chat with you about the weather, share a friendly hello, or even offer you a cup of tea. But the moment a question relates to your booking, you will be directed back to your guest portal or booking app.
🚫 Do not approach hosts, cleaning staff, or maintenance personnel for reservation decisions.
✅ Do send a message through Airbnb, Vrbo, or email so we can assist you promptly and document everything properly.
This ensures consistency, protects your booking, and keeps our team focused on making your stay enjoyable.
